I call the meeting to order.
Welcome to meeting number 54 of the House of Commons Standing Committee on Human Resources, Skills and Social Development and the Status of Persons with Disabilities.
Pursuant to Standing Order 108(2), the committee will commence its study of service standards for passport renewal.
Today's meeting is taking place in a hybrid format, pursuant to the House order of June 23, 2022. That means members are attending in person in the room as well as virtually.
To ensure an orderly meeting, for those attending in person, please raise your hand to get my attention. For those attending virtually, please use the “raise hand” icon on your screen to get my attention. When I recognize you, you will then have the floor.
You have the option of choosing to participate in the official language of your choice. For those appearing virtually, the option is at the bottom of your screen. If there's a breakdown in interpretation services, please get my attention. We'll suspend while it is being corrected.
As we have followed a practice that is now part of the process, for anybody who is appearing virtually without a recognized House of Commons approved headset, I will not recognize you to participate verbally in the discussion. You would have the option of voting but not participating.
In accordance with our routine motion, I have been advised that all the witnesses have been tested. We do have one issue with a departmental official whose sound quality is not adequate for interpretation.
I would like to welcome everybody and our witnesses.
Appearing first is the Honourable Karina Gould, Minister of Families, Children and Social Development. Welcome, Minister.
From the Department of Employment and Social Development, we have Jean-François Tremblay, deputy minister, and Mary Ann Triggs, assistant deputy minister with Service Canada.
Members, Ms. Triggs is the one with the issue on the sound quality, so she will not be able to respond to your questions.
Also with us is Cliff Groen, the department's business lead in benefits delivery modernization.
We will begin with opening remarks from Minister Gould for five minutes or less.
Minister, you have the floor.